Privacy Policy

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About this Privacy Policy

Naobet Casino respects the privacy of its players and aims to handle personal information responsibly. Personal information is information that identifies you, or that can reasonably be connected with you. The information handled by the website depends on how you use the services, the features you access and the information needed to provide a safe and reliable casino experience.

This policy applies to information collected through the Naobet Casino website, account services, customer support channels and related online features. It should be read together with the website’s other terms and notices. By using the website, you acknowledge that information may be handled for the purposes described below. Where consent is required for a particular use, you may be asked to provide that consent separately.

Information we may collect

• Account details, such as your name, date of birth, residential information, username, contact details and login information.
• Verification information, including documents or information used to confirm your identity, age, location or eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances and related payment information. Payment details may be processed by payment service providers and may not be stored directly by the casino website.
• Technical information, such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, session details and general location information based on your device or connection.
• Communications and support information, including messages, requests, feedback and records of contact with customer support.
• Cookie and similar technology information, including preferences and information about how you interact with the website.

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How we use information

Information is used only for legitimate business, service and operational purposes connected with the website. The main purposes include creating and administering your account, providing casino services, processing transactions, responding to enquiries and maintaining accurate account records.

• To open, maintain and secure your player account.
• To confirm your identity, age and account information where verification is needed.
• To process deposits, withdrawals and other account transactions, and to investigate unusual or unsuccessful activity.
• To apply anti-fraud, security and risk-management checks and help prevent unauthorised use, abuse, collusion or other harmful activity.
• To provide customer support, investigate complaints and communicate about your account or service requests.
• To operate, maintain, test and improve the website, including understanding technical performance and general usage.
• To meet legal, regulatory, tax, accounting, compliance and responsible gambling obligations that apply to the services.
• To send service messages, security notices and other essential account communications.
• To send marketing or promotional communications where permitted and, where required, where you have provided consent.

The website may combine information from different interactions to keep account records accurate, detect security risks and provide consistent support. Automated checks or other review processes may be used to identify potential fraud, unusual activity, account security concerns or information that requires further verification. Where appropriate, additional information or action may be requested before an account activity can continue.

When information may be shared

Information may be shared with service providers that help operate the website, such as payment processors, identity and verification providers, technology and hosting providers, security services, customer support tools and professional advisers. These parties should receive only the information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or unlawful activity, to enforce applicable terms, or to respond to a valid legal or official request. Information is not intended to be sold as a general data product.

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Cookies, security and retention

Cookies and similar technologies

Naobet Casino may use cookies and similar technologies to keep the website functioning, remember settings, support account sessions, improve security and understand how visitors use the website. Some cookies are necessary for core features, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through the settings in your web browser. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may need to be selected again. Browser settings may also allow you to clear cookies already stored on your device.

Security measures

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, encryption where appropriate and procedures for handling security incidents. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and sign out from shared devices.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, transaction history, security, support, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

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Your privacy rights and requests

Depending on the circumstances and any applicable requirements, you may have rights in relation to the personal information held about you. These rights are not always absolute. For example, a request may be limited where information must be retained, where disclosure could affect the privacy of another person, or where handling is necessary for security, fraud prevention or legal obligations.

• Access: you may ask for information about the personal data held about you and, where appropriate, request a copy.
• Correction: you may ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: you may ask for your personal data to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, transaction or dispute-related reasons.
• Withdrawal of marketing consent: you may withdraw your consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided. Withdrawing marketing consent does not affect essential service or security communications.
• Information about handling: you may ask questions about how your information is collected, used, shared or retained.

To exercise a privacy right or ask a question about your personal information, contact support@naobetcasino.best. Please use the email subject line to identify the request, such as “access request” or “correction request”, and provide enough information for your account to be located. For security, additional information may be requested to confirm your identity before a request is completed.

Requests will be reviewed and handled within a reasonable timeframe, subject to identity checks, operational requirements and any applicable legal exceptions. If a request cannot be completed in full, an explanation may be provided where permitted. You should keep your account information accurate and tell support if your details change.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information-handling practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using a new feature.